Are you an organized individual with excellent customer service skills who loves to work in a fast paced environment? The Medical Office Assistant program may be the right choice for you.

The growing need for medical and dental services by an aging population combined with a strong government focus on improving access to healthcare in Ontario is fuelling demand for trained and knowledgeable Medical Office Assistants.

Medical Office Assistant Program Objective  

The Medical Office Assistant (MOA) Diploma program is designed to provide our students with the medical, clerical, and communication skills necessary to start a career as a member of the health care team in a medical or dental office.

This four week practical placement combined with the 29 week classroom instruction ensures our students graduate with confidence and a familiarity with medical terminology, office procedures, microcomputer applications, customer service and related skills.

In the MOA program, all of the aspects of a busy office are addressed including:

• scheduling and confirming medical appointments
• filing
• telephone protocol
• letter writing
• business communications
• confidentiality and legal aspects
• records and inventory management
• handling mail and Ministry of Health billing

Students learn:

• patient registration
• how to take family history
• medical history and patient history
• the various body systems and how they function
• medical terms including those related to diagnosis and treatment
• how to initiate procedural set ups including patient preparation
• how to perform diagnostic procedures
• how to collect patient specimens

A portion of the course addresses administration of a dental office including dental office procedures. Students will learn both Accuro, the number one single platform electronic medical record (EMR) system used in Canada, and AbleDent, the software of choice for dental offices.

The focus of our Medical Office Assistant program is on preparing our students to be efficient and effective in the medical and dental office environments.

In-class Diploma Program

• 33 weeks total time to complete including a 4 week full time clinical placement
• Classes scheduled Monday to Friday, 4 hours per day